Frequently Asked Questions

Everything you need to know about our products and shipping.

Where does the Kurzgesagt Shop ship to?

We offer worldwide shipping! Depending on your location, your order will be fulfilled from our warehouses in the US, EU, or UK to ensure the fastest delivery possible.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link so you can follow your package's journey.

What is your return policy?

We want you to love your items. If you are not satisfied, you can return unused and unwashed products in their original packaging within 30 days of delivery for a refund.

Are your products sustainably made?

Yes, we strive for high quality and sustainability. Many of our products, including our posters and apparel, use eco-friendly materials and carbon-neutral shipping options where available.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay.

Can I change or cancel my order after it has been placed?

We aim to process orders quickly. If you need to make a change, please contact our support team immediately. Once an order has reached the fulfillment stage, we are unable to cancel or modify it.